Specialist follow-on service
Role Boundary Matrix
Clarifies responsibilities, limits, decision rights and handoff expectations for the roles involved in pressure routes.
Evidence-led use
When this is used
This is a specialist follow-on service. It is normally recommended where Discovery shows validated evidence that this specific gap exists. Use this when managers or supervisors carry concerns informally, HR, H&S, Operations, OH, EAP, Mental Health First Aiders or champions have unclear boundaries, or people assume another function owns follow-up.
What it clarifies
What the service helps clarify or design
- Where each role starts, stops, supports, escalates and transfers ownership.
- Which function owns decisions, follow-up and assurance.
- Where overlaps, duplication or gaps are creating hesitation.
- What managers and supervisors can do without becoming informal case owners.
Typical outputs
What it can produce
Outputs depend on the evidence, selected scope and client decisions. Not every client receives every output.
- Role inventory and stakeholder role map.
- Responsibility gap analysis.
- RACI-style role boundary matrix.
- Role cards and handoff rules.
- Decision rights matrix, escalation ownership map and briefing requirements.
Boundary
What this service does not do
Not a tool for personal blame, performance judgement or moving clinical, legal or HR accountability to unqualified roles.
Discovery link
How it links to Discovery
Discovery identifies what is happening and provides the evidence base. The Follow-On Service Handoff controls what moves forward, confirms scope and boundaries, and keeps the service traceable to validated findings.
Next step
Discuss the Half-Day Pilot.
Use the conversation to decide whether Discovery, a Pilot, the Full Programme, 90-Day Implementation or a Specialist Follow-On Service is the right next step.
Discuss the Half-Day Pilot