Article
The Broken Bridge.
The difficult gap is often between good intent and a practical route that people can use under pressure.
Route gaps
Where the bridge breaks
A concern may be noticed early, but the next step can become unclear where roles, routes, thresholds or handovers are weak. That is where delay, avoidance and over-carrying often appear.
Route design
How Glass Elephant responds
The work helps organisations clarify the path from noticing concern to appropriate response, escalation, handover, follow-up and ownership transfer.
Next step
Discuss the Half-Day Pilot.
Use the conversation to decide whether Discovery, a Pilot, the Full Programme, 90-Day Implementation or a Specialist Follow-On Service is the right next step.
Discuss the Half-Day Pilot