Specialist follow-on service
Threshold & Decision Framework
Defines when a concern stays local, moves to HR, enters H&S, is referred to OH, is signposted to EAP, requires serious-concern escalation or becomes a formal case route.
Evidence-led use
When this is used
This is a specialist follow-on service. It is normally recommended where Discovery shows validated evidence that this specific gap exists. Use this when escalation thresholds are not understood, concerns stay local until they become absence, conduct, grievance or safety issues, or scenario testing produces hesitation and "it depends" answers.
What it clarifies
What the service helps clarify or design
- What signs, contexts or triggers change the route.
- When supportive management should hand over to another function.
- How urgent, safety-critical, line-manager-compromised, subcontractor or out-of-hours gates work.
- What gets recorded and who has decision rights.
Typical outputs
What it can produce
Outputs depend on the evidence, selected scope and client decisions. Not every client receives every output.
- Decision context register and threshold inventory.
- Trigger indicator library.
- Threshold design matrix and escalation decision tree.
- Decision rights matrix.
- Handoff, recording rules and implementation plan.
Boundary
What this service does not do
Not clinical triage. It should not override statutory, safeguarding, emergency or client policy routes.
Discovery link
How it links to Discovery
Discovery identifies what is happening and provides the evidence base. The Follow-On Service Handoff controls what moves forward, confirms scope and boundaries, and keeps the service traceable to validated findings.
Next step
Discuss the Half-Day Pilot.
Use the conversation to decide whether Discovery, a Pilot, the Full Programme, 90-Day Implementation or a Specialist Follow-On Service is the right next step.
Discuss the Half-Day Pilot