Serious concern routes
Serious Concern, Crisis & Postvention Route Design
Glass Elephant does not provide crisis intervention. It helps organisations design, clarify and test the organisational route so that serious concerns are not improvised.
The work is calm, bounded and operational: who acts, who hands off, what route applies, what is recorded, and what happens after the immediate concern.
Purpose
A serious concern route before improvisation
This service focuses on who acts, who stays with the person if needed, who contacts whom, what is recorded, who owns handoff and what happens after an incident.
What it can design
Serious-concern and post-incident route elements
- Immediate response design and emergency services interface.
- Safeguarding, HR, H&S, Occupational Health and Operations coordination.
- Site, remote, out-of-hours, subcontractor and line-manager-compromised routes.
- Postvention communication guardrails and affected-team support route.
- Family or next-of-kin interface principles where the organisation needs them and legal advice allows.
- Learning, review and assurance cycle.
Boundary
What this service does not do
Glass Elephant does not provide crisis intervention, suicide-risk assessment, therapy, counselling or clinical advice. Where serious or immediate risk is identified, organisations must follow emergency, safeguarding, Occupational Health, HR and clinical routes. Glass Elephant helps organisations design, clarify and test the organisational route so that serious concerns are not improvised.
Next step
Discuss the Half-Day Pilot.
Use the conversation to decide whether serious-concern route design should follow Discovery, sit alongside implementation, or be handled as a contained organisational route-design task.
Discuss the Half-Day Pilot