Privacy and data handling
Privacy, data handling and confidential client material.
Glass Elephant works with organisational evidence, route themes and implementation measures in a proportionate, client-safe way.
Enquiries
Enquiry data
Information submitted through the enquiry form is used to understand the request, respond to the enquiry and decide whether a conversation about the right starting point is appropriate. Do not submit crisis, emergency, medical, clinical or highly sensitive personal information through the enquiry form.
Client confidentiality
Client confidentiality and sensitive organisational information
Glass Elephant discovery and follow-on work may involve sensitive organisational themes, including pressure hotspots, route gaps, role-boundary issues, leadership behaviours, support-access problems, welfare concerns, handoff weaknesses and assurance gaps.
These findings are treated as confidential client material. They are scoped before use, reported proportionately, and shared only through agreed client routes with controlled distribution.
Glass Elephant does not publish client findings, name client organisations, use identifiable examples, or disclose commercially sensitive discovery material without explicit client permission.
Where appropriate, work can be covered by a non-disclosure agreement or agreed confidentiality terms before sensitive discovery activity begins.
Discovery information
Discovery data and client-supplied documents
Discovery may involve client-supplied documents, route descriptions, policy material, workshop themes, interview themes, implementation evidence and agreed operational indicators. Information is handled with data minimisation, controlled distribution and a focus on organisational themes rather than unnecessary personal, medical or identifiable detail. Where appropriate, themes are anonymised or aggregated so the organisation can learn without exposing individual stories. Where appropriate, themes are anonymised or aggregated so the organisation can learn without exposing individual stories. Where appropriate, themes are anonymised or aggregated so the organisation can learn without exposing individual stories.
Weak signals
Weak-signal material is treated as a clue, not proof
Where weak-signal intelligence is used, such as exit themes, absence trends, safety themes, worker comments or publicly visible feedback, it is used to identify themes worth testing. It is not treated as proof of organisational truth and should not be used to identify or judge individuals.
Limits
Confidentiality has practical and legal limits
Confidentiality is important, but it should not be overstated. If information indicates immediate serious risk, safeguarding concern, legal obligation or other urgent duty, the appropriate client, emergency, safeguarding, Occupational Health, HR, clinical or legal route may need to be followed.
Measurement
Measurement is proportionate to scope
Baseline and follow-up measures are agreed with the client, proportionate to the work and handled with appropriate confidentiality and data minimisation. The purpose is to understand whether routes, controls and ownership are improving, not to create individual surveillance.
Next step
Discuss the Half-Day Pilot.
Use the conversation to agree what information is needed, what should stay out of scope and how evidence will be handled.
Discuss the Half-Day Pilot