Specialist follow-on service
Escalation Route Design & Operating Framework
Designs the practical route from concern to the right action across functions, sites and worker groups.
Evidence-led use
When this is used
This is a specialist follow-on service. It is normally recommended where Discovery shows validated evidence that this specific gap exists. Use this when people cannot explain what happens after a pressure concern is noticed, routes vary across sites, alternative routes are unclear, or subcontractor, agency, out-of-hours, remote or serious-concern routes are undefined.
What it clarifies
What the service helps clarify or design
- How a concern moves from first recognition to the right organisational route.
- Where normal and exception routes differ.
- Who owns the next step after a concern is escalated.
- What needs to be communicated, recorded, handed over and assured.
Typical outputs
What it can produce
Outputs depend on the evidence, selected scope and client decisions. Not every client receives every output.
- Future-state pressure escalation route map.
- Route inventory and route requirements.
- Route design for normal and exception conditions.
- Communication plan and manager guidance.
- SOP outline, assurance measures and implementation backlog.
Boundary
What this service does not do
Not a clinical tool, HR investigation tool, emergency replacement or substitute for HR, H&S, Occupational Health or safeguarding routes.
Discovery link
How it links to Discovery
Discovery identifies what is happening and provides the evidence base. The Follow-On Service Handoff controls what moves forward, confirms scope and boundaries, and keeps the service traceable to validated findings.
Next step
Discuss the Half-Day Pilot.
Use the conversation to decide whether Discovery, a Pilot, the Full Programme, 90-Day Implementation or a Specialist Follow-On Service is the right next step.
Discuss the Half-Day Pilot